About us

 

The Ironmonger is Bruce Baxter and Bruce Allen. Bruce and Bruce have been friends for 25 years and have done many venture together and this is another exciting step in our business relationship. We both strive for excellence when it come to service and expertise. Bruce Baxter has been in the Industry for 15 years bringing with him excellent knowledge and problem solving abilities when it comes to ironmongery and fittings.

The Ironmonger is a company you can come and get a comprehensive catalogue of products to suite any budget.

We also pride ourselves in sourcing product that may not be as popular or may be difficult to find.

We supply all the major brands in the industry and can recommend the best brand for each application for the desired budget and style.

Feel free to submit your house plans where we can give a comprehensive quote according to your budget.

Office hours:       8am – 5pm (Mon -Fri)

                             Closed        (Sat – Sun)

                             Closed        (Public Holidays)

Emergencies:     078 382 2692

Terms and Conditions

Making A Purchase

All sales are subject to our Terms and Conditions.

To buy online, click on any items that you wish to buy and put them into your shopping basket by clicking the Buy button. Prices in South African Rands include 14% VAT. Your shopping basket will be displayed. You can change the quantity of items to order, or remove items from the Basket page. Click on Checkout and you will be asked for your billing and delivery address details. You can choose to pay by credit card or cheque. We accept Visa and Mastercard cards by using our secure online payment service.

Businesses can apply for a Credit Account. We will send you a Credit Account Application form and when your account is open you will be able to order online or by faxing us your purchase order.

Your order details and order number will be confirmed at the end of the order process and you will be sent a confirmation email. You can phone or email us, quoting your order number, to get on update on your order status. We will send you a VAT invoice / receipt by email after your order has been shipped.

Shipping

Our courier will only deliver to a South African street address. A signature is required on all deliveries. All items are delivered between Monday and Friday, usually between 8.00am and 17.30pm.

LIGHT GOODS:
Your order will be delivered by our chosen carrier. If no-one is available to sign for the item at the delivery address when our carrier calls, a card will be left detailing how to arrange re-delivery or collect the item from the carrier.

HEAVY GOODS:
The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.

PLEASE NOTE:
You will need to ensure your floor loadings are not exceeded.

You will need to ensure that appropriate parking or a loading bay is available for our carrier’s vehicle. You will also need to ensure there is clear access along the entire delivery route for the item ordered and the carriers moving equipment, including through all doorways. You will need to ensure the installation site is clear. We may ask you to complete a Heavy Goods Delivery Form to confirm these details before your order is dispatched.

Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, or the delivery site has not been prepared as agreed, or you are not available on the scheduled delivery day to receive an item, we reserve the right to recover the aborted delivery charge from yourself.

There may be a charge if you instruct us to change your delivery address after your order has been dispatched.

Delivery Schedule

Estimated delivery lead times are indicated for each product and can be:

1 To 3 Working Days : These items are in stock in our own warehouse. Orders received before 2.00pm are dispatched the same day.

2 To 5 Working Days : These items are in stock at our carefully selected suppliers. These orders are usually dispatched within five working days.

10 To 14 Days : These are mostly heavy items that are shipped directly from our suppliers. We aim to deliver these items within two weeks from receipt of completed order. The delivery day will be booked in with you by phone by our carriers for these items.

Orders requiring workshopping or are custom made such as the wrought iron handles, cutting additional keys, keying alike or master keyed locks, or customised items may increase quoted lead times.

PLEASE NOTE: Expected delivery dates or times given by The Ironmonger, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.

Back Orders

If your item is not in stock, we will put your order on our back order system. You will be emailed with the option to cancel your order if you would rather not wait, otherwise we will email you when the item is in stock.

Tax Charges

All sales are subject to 14% VAT.

Credit Card Security

All orders are processed on a secure server using SSL data encryption. You will see the yellow padlock confirming this on our online checkout pages. This ensures your credit card details are encrypted when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Products are covered by the return to base warranty offered by the manufacturer. Warranty periods vary between products. The terms of the warranty are normally included with the product or are available from the manufacturer. Some warranties may require you to return the item directly to the manufacturer or to ourselves if you are making a warranty claim. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE.

Key Registration- The Ironmonger does not guarantee duplicate keys can always be provided for all key numbers registered and does not guarantee that registering your key number will prevent unauthorised duplication of your key. Key numbers are only registered on receipt of confirmation of key registration from The Ironmonger.

Reaching Us

If you need to reach us, please email us using the “Email Us” links on our website, alternatively, you can call on 078 382 2692 or write to us at The Ironmonger, Po Box 16041, Bluff, KwaZulu-Natal, 4036, South Africa Major Center

Privacy Policy

The Ironmonger does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Your email address will be kept secret. We will not email you after your order has been processed without your consent.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Purchases may be returned to us for a refund unless the item is custom made. Before returning any item, you must contact the Ironmonger and obtain a Return Authorisation Number. You must do this within fourteen days of the delivery of your order. We cannot accept returns without a return authorisation number. Goods must be returned to The Ironmonger unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Goods manufactured to Buyer’s specific requirements and/or Master Keyed Suites may under no circumstances be refunded for reasons of unsuitability. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

Remittance Terms

Where credit has been approved, terms will be strictly 30 days from invoice date. Ownership of goods shall not pass until the goods have been paid for in full. We may hold shipment on orders on accounts where payment is overdue.